Flip the Script.
Psychology has a golden rule: If I am warm, you are usually warm. If I am hostile, you are too. But what happens if you flip the script and meet hostility with warmth? It's called "non-complementary behavior" — a mouthful, but a powerful concept, and very hard to execute. Alix and Hanna examine three attempts to pull it off: during a robbery, a terrorism crisis and a dating dry spell.
A philosopher’s 350-year-old trick to get people to change their minds is now backed up by psychologists
As Brain Pickings points out, Pascal set out the most effective way to get someone to change their mind, centuries before experimental psychologists began to formally study persuasion: ...
People are generally better persuaded by the reasons which they have themselves discovered than by those which have come into the mind of others.
WI 1848 Forward: #NPR #Invisibilia #FlipTheScript > Dealing With #Hostility, Confrontation - #Politics #Prejudice